“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” said Sam Walton, founder of Walmart. Every good organization wants to understand the needs of its customers, keep...
It is a mistake to think that managing people is an easy task. It is necessary to combine the humanization of the relations with the collection of results so that this mission is carried out successfully. In order to do so, the current management models of people...
People make a significant difference to a business : its sustainability, reputation and financial results. Every business leader looks for the best talent, but does not invest adequately in this direction. The amount of efforts and time put to develop a product,...
“First comes thought; then transformation of the thought into ideas and plans; then transformation of those plans into reality”, said Napoleon Hill, author of best-seller self-help books. Companies are focusing on their core business rather than frittering away their...
Howard Scultz famously commented about attrition in customer traffic to Starbucks, “I don’t want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the...
