Responsibilities:

• Acquire new clients in the predetermined cohort(s) in line with the delivery strength
• Target must-win accounts and bag them
• Build revenue streams from new clients by close cooperation with delivery teams and ongoing engagement with the client accounts
• Engage deeply with clients to understand their needs, develop a solution in close cooperation with other members in CIEL, spot opportunities for other businesses and Cross-sell / help in cross-sales
• Ensure market coverage with Enterprise, SMB and start-ups
• Work with Delivery/Recruitment, Marketing, Operations, Payroll, Compliance, Finance teams as required to ensure new client requirements are serviced well
• Work with the offices/ teams of Ciel for coordination on delivery and / or acquisition of new clients
• Uphold the brand of Ciel and Ma Foi in the market and ensure customer satisfaction

Ideal Profile:

• Has relevant experience in corporate/ institutional sales and business development for the service line and the client industry sector this role will engage with [based on skill levels and experience, the job will be benchmarked within CIEL as L4, L5, L6 or L7]
• Specific experience in business development role involving hunting and farming of clients, prior experience in inside sales
• Skilled communicator - verbal as well as written, good listening skills and empathetic in conversations
• Knowledgeable about the current market trends - HR services industry, especially the line of business we are discussing and client industry trends, especially for the sector we are discussing the opportunity about
• Hands-on experience of having managed client accounts and grown the relationship into larger contracts
• Track record of budgeting, planning and execution to achieve the budget
• Follows processes with discipline and uses data to track performance
• Leverages technology in carrying out one’s work
• Sustains a high quality of output on a consistent basis

Shows a hunger to create a bigger impact, learns best practices proactively and deploys them as appropriate

Responsibilities:

1. Clients:

• Communicate with clients to get a clear view of their context, hiring needs and specific requirements of each mandate
• Research the industry sector to which the client belongs and the client organisation - its service offerings, clients, competitors, plans and the attractiveness of the employer brand etc.
• Develop and implement recruitment strategies based on clients’ needs
• Build long-term client relationships to keep growing the wallet share in favour of CIEL

2. Subject matter expertise development:

• Research the market trends around the skillsets hired in the industry - skills in demand, candidate behaviours, talent attraction methods in vogue etc.
• Sustains a high quality of output on a consistent basis

3. Recruiting Process:

• Define job description and communicate the same in the public domain appropriately as well as with the potential candidates
• Create a candidate persona for each open position/ mandate
• Identify prospective candidates using a variety of sourcing channels and appropriate screening process
• Follow-up references and check credibility of candidates
• Present shortlisted candidates to the client in appropriately compelling manner
• Coordinate with the client SPOCs rigorously throughout the recruiting cycle for each mandate
• Follow a sustainable candidate lead strategy to create back-ups

3. Recruiting Process:

• Research and develop leads for new business opportunities
• Follow the processes as defined by CIEL as well as the requirements given by the clients
• Draw up an annual budget, make account-level plan and execute the same to achieve the budget
• Use data to track performance
• Leverage technology in carrying out one’s work
• Show a hunger to create a bigger impact, learns best practices proactively and deploy them as appropriate

Ideal Profile:

• Has relevant experience in recruitment (preferably on the agency side) for the service line and the client industry sector this role will engage with [based on skill levels and experience, the job will be benchmarked within CIEL as L3, L4, L5 or L6]
• Excellent understanding of recruitment processes including usage of technology such as ATS, Social Recruiting methods, Job portals etc to improve efficiency
• Deep knowledge of various methods used to select candidates and engage with candidates
• Good understanding of Employer Branding strategies
• Solution mindset
• Skilled communicator - verbal as well as written, good listening skills, persuasive and empathetic in conversations
• Believes in collaborative working with others in the team and builds rapport with internal stakeholders
• Starts conversations easily and pays attention to details in the conversations
• Manages long to-do items effectively within the timelines