#BuildingTomorrow: A Reliability Centric Organisation
Ability is important in our quest for success, but dependability is critical. This is common sense and many times leaders lose touch with this fact. Hence, a famous American author...
4 Internal Communication Tips To Engaging Your Dispersed Workforce
During the pandemic, companies and businesses were faced with the dilemma of adapting and adjusting or simply shipping out. As a result, many had to pivot to new ways of...
#BuildingTomorrow: Creating Macro-Effects with Micro-Experiences
Jeff Bezos said famously, “if you do build a great experience, customers will tell each other about that. Word of mouth is very powerful.” All of us experience this as...
#BuildingTomorrow: Nurturing Relationships to Grow
Founder of Walmart, Sam Walton said, “There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his...
Engage employees before you do with customers
Every organisation needs customers to buy its products, services or the purpose repeatedly over time. This loyalty leads to advocacy and hence, is critical for the growth of the organisation....
Improve your NPS
Companies hold off-sites to look at their past performance, set their eyes on the future and review strategies to reach the goals in front of them. While reflecting on...
How can we appreciate customer needs better?
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” said Sam Walton,...