#BuildingTomorrow: Making Employees Feel Heard
Years ago, I had a manager who used to be busy on his phone or fiddling with his pen or doodling on his notebook while I spoke in a meeting with him. It irked me; the same behaviour was noticed by my peers. We brought it up several times with him in private but he...
#BuildingTomorrow: Creating Macro-Effects with Micro-Experiences
Jeff Bezos said famously, “if you do build a great experience, customers will tell each other about that. Word of mouth is very powerful.” All of us experience this as a customer when we experience a not-so-good service. Every time we stand in a queue for a long time,...
#BuildingTomorrow: Are you being too nice?
Organisations are now faced with an unprecedented number of challenges. The agile ones can adapt quickly and keep going. Their leaders are able to steer the ship through the stormy weather, spread positivism in the air and keep their flock together so that all the...
#BuildingTomorrow: The urgent need to Reskill and Upskill the existing Talent
Just a few decades ago, as one graduated from a school or a college, it was safe to assume that the person is ready to start working and earning his livelihood for his entire life. It was safe to assume that the person will be able to hone his or her skills along the...
