#LockdownTimes: How to keep the business wheels running during a crisis?
COVID-19 crisis is unique because it has impacted 195 countries in the world. Businesses are global these days; they have customers and suppliers spread over a large part of the world; their business processes are executed in different parts of the world. For example,...How can we appreciate customer needs better?
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” said Sam Walton, founder of Walmart. Every good organization wants to understand the needs of its customers, keep...
