“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” said Sam Walton, founder of Walmart. Every good organization wants to understand the needs of its customers, keep...
Steve Jobs said, “The secret of my success is that we have gone to exceptional lengths to hire the best people in the world.” Businesses need to move at a great speed in order to deal with an environment which is volatile and uncertain. It is their talent who has to...
“First comes thought; then transformation of the thought into ideas and plans; then transformation of those plans into reality”, said Napoleon Hill, author of best-seller self-help books. Companies are focusing on their core business rather than frittering away their...
Howard Scultz famously commented about attrition in customer traffic to Starbucks, “I don’t want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the...
Large companies sometimes see great opportunities in the market and get into a hiring spree. They fight with the others to get the talent on board. As goes the old adage, there is a collateral damage when a fight breaks out. What happens when a war for talent takes...
We had an open house yesterday. Someone suggested that we should welcome new joiners with a bouquet of flowers. I have seen organizations going to great lengths in conveying warmth to their new employee. Some go beyond bouquets; they organize team lunch, hand over...