How can we appreciate customer needs better?
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” said Sam Walton,...
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” said Sam Walton,...
Things change! Yesterday, employers picked the best candidates. Today, employees pick the best companies. Tables have turned but one thing remains ¾ The offer. If only you can give them...
Indian IT industry employs nearly 3 million people which is roughly 5% of the country’s formal sector workforce and contributes nearly 7% to India’s GDP. These numbers may look small,...
Banking and Financial Services (BFSI) are one of the oldest industry sectors in the world. Apparently, the oldest surviving bank of our times started in Italy way back in 1472....
All of us are in a hurry – organizations and individuals. We want things done instantly. Our environment rewards us for quick results and push us into a state of...
It is a mistake to think that managing people is an easy task. It is necessary to combine the humanization of the relations with the collection of results so that...
People make a significant difference to a business : its sustainability, reputation and financial results. Every business leader looks for the best talent, but does not invest adequately in...
Steve Jobs said, “The secret of my success is that we have gone to exceptional lengths to hire the best people in the world.” Businesses need to move at a...
“First comes thought; then transformation of the thought into ideas and plans; then transformation of those plans into reality”, said Napoleon Hill, author of best-seller self-help books. Companies are focusing...
Howard Scultz famously commented about attrition in customer traffic to Starbucks, “I don’t want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain...